What the Unified Communications Industry might look like in 2021
Recently over a 'few drinks' a colleague and I discussed what the UC industry might look like going forward and what technologies might be entering the business communications space
Digital Transformation - Change or Die
If your company hasn't embraced digital transformation yet, then it's time to get moving, or you could be left behind. Here I discuss the themes of digital transformation.
The Robots are Coming: Could Contact Centre Agents Be Replaced with AI?
As new solutions for AI and machine learning continue to emerge in the contact centre space, could agents risk losing their career to the rise of machines?
How to Use LinkedIn for Lead Generation
The art of social selling and lead generation using social networks like LinkedIn is often quite a challenge for many. Here's a some top tips to get you started on LinkedIn and how to be ultimately successful.
Unstoppable UCaaS
As "digital transformation" becomes more of a trending topic for companies around the world, the rise of UCaaS plays an important role in the marketplace of the future