The Robots are Coming: Could Contact Centre Agents Be Replaced with AI?
As new solutions for AI and machine learning continue to emerge in the contact centre space, could agents risk losing their career to the rise of machines?
How to Use LinkedIn for Lead Generation
The art of social selling and lead generation using social networks like LinkedIn is often quite a challenge for many. Here's a some top tips to get you started on LinkedIn and how to be ultimately successful.
Unstoppable UCaaS
As "digital transformation" becomes more of a trending topic for companies around the world, the rise of UCaaS plays an important role in the marketplace of the future
Top 10 Killer reasons to consider Team Collaboration Software
I've been thinking about the TOP 10 reasons why Team #Collaboration apps are taking off right now - I thought of 9, can you name the 10th?
Safe Messaging - Collaboration Tools in Business
As UC and new technology continues to evolve, there's a good chance that criminals will look for even more ways to exploit the digital world. In fact, research suggests that 2.8 billion customer records were stolen by the end of 2017 - a number that may triple within five years.