The unique needs of the ever-connected Millennial workforce have transformed the way we think about office design. Here are just some of the biggest trends to consider.
If your company hasn't embraced digital transformation yet, then it's time to get moving, or you could be left behind. Here I discuss the themes of digital transformation.
As new solutions for AI and machine learning continue to emerge in the contact centre space, could agents risk losing their career to the rise of machines?
I've been thinking about the TOP 10 reasons why Team #Collaboration apps are taking off right now - I thought of 9, can you name the 10th?
As UC and new technology continues to evolve, there's a good chance that criminals will look for even more ways to exploit the digital world. In fact, research suggests that 2.8 billion customer records were stolen by the end of 2017 - a number that may triple within five years.
A third of the companies surveyed said they’re prepared for the Global Data Protection Regulation changes, only about 2% were found to be realistically GDPR compliant... is #GDPR haunting your business?
Navigating the world of phone systems for your small business? Here’s a quick guide to systems available in 2018.