collaborate and listen

G Suite versus Office 365 – No Competition?

Both Google and Microsoft's productivity suites offer plenty of awesome applications, great storage solutions, and user interfaces. But which one's right for you?
Unified Communications Predictions 2018 by Rob Scott @robscott_uc

UC Predictions 2018: Evolution or Revolution?

As we come to the end of 2017, what's next on the roadmap for UC, and what trends can we expect for the future?
video

Why You Should Join Me at GITEX in Dubai

This year, I'll be attending the incredible GITEX technology week in Dubai, to learn more about the tech that will be transforming the future of communication and telecoms.
The Robots are Coming: Could Contact Centre Agents Be Replaced with AI?

The Robots are Coming: Could Contact Centre Agents Be Replaced with AI?

As new solutions for AI and machine learning continue to emerge in the contact centre space, could agents risk losing their career to the rise of machines?
Nuts and Bolts of Business

How to Manage the Nuts and Bolts of Building your Business

Thinking about building your own business from scratch? Congratulations, here are some tips that could help you on the path to success.
Amazon to acquire Slack?

Slack Success: How is the Collaboration App Worth $9 Billion to Amazon?

It's fair to say that Slack has seen some phenomenal growth over the years - but how much is it really worth, and is all the hype justified?
Social UC - Hit me up!

Social UC: Did You Get Your “Insta-gram” of Dopamine Today?

You don't need to be a scientist or medical expert to be familiar with the word "dopamine". Here's the possible impact of 'Social UC' in the workplace..
Why Silos Damage Customer Experience

Could Silos Be Destroying Your Contact Centre?

Why do Silos Damage Customer Experience? According to research, silos in the average contact centre could be destroying the productivity and efficiency of your business.
GDPR Compliance Guide

The Ultimate GDPR Survival Guide: 6 Steps to Success

A third of the companies surveyed said they’re prepared for the Global Data Protection Regulation changes, only about 2% were found to be realistically GDPR compliant... is #GDPR haunting your business?
Microsoft Teams review

Five Reasons I use Microsoft Teams

In a world where everyone seems to be competing for the best collaboration app, choosing the right one for you is all about exploring the features. Here's my Microsoft Teams review

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