Artificial Intelligence - AI

AI is Good Stuff, But Watch Out…

AI is an exciting thing, with the potential to help humanity in lots of different ways, but it's important to be cautious with this evolving technology.
Millennial-friendly Spaces

Overhauling the Office: Top Design Trends for “Millennial-friendly” Spaces

The unique needs of the ever-connected Millennial workforce have transformed the way we think about office design. Here are just some of the biggest trends to consider.
The Rise of Video Calling in Business

Long Live the Video Call: The Rise of Video Calling in Business

Over the years, video calls have evolved from expensive commodities, into an everyday part of the business lifestyle. So, what are the benefits of video, and where is it headed?
The Robots are Coming: Could Contact Centre Agents Be Replaced with AI?

The Robots are Coming: Could Contact Centre Agents Be Replaced with AI?

As new solutions for AI and machine learning continue to emerge in the contact centre space, could agents risk losing their career to the rise of machines?
UC Buyer Journey

The UC Buyer Journey: It’s Not What You Think…

When you consider interacting with customers through Unified Communications, what do you imagine? The buyer journey might not be as straightforward as you think.
Amazon to acquire Slack?

Slack Success: How is the Collaboration App Worth $9 Billion to Amazon?

It's fair to say that Slack has seen some phenomenal growth over the years - but how much is it really worth, and is all the hype justified?
Unified Communications Predictions 2018 by Rob Scott @robscott_uc

UC Predictions 2018: Evolution or Revolution?

As we come to the end of 2017, what's next on the roadmap for UC, and what trends can we expect for the future?
Facebook B2B Marketing Strategy

Why All B2B Marketers Need a Facebook Strategy

As a strategy for businesses, Facebook has been around for some time now. However, do you know how to make the most of it for your B2B strategy?
Internet of Things

Defining IoT: Where Are We Now, and Where Are We Going?

As the world becomes more focused on the collaboration between interconnected devices, what should we expect from the Internet of Things?
video

Twilio’s Signal Event in London – Comms just got just that little bit sexy…

I was lucky enough to get a place at Twilio's developer conference "Signal" this year. Here's everything the event entailed.

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