As new solutions for AI and machine learning continue to emerge in the contact centre space, could agents risk losing their career to the rise of machines?
Thinking about building your own business from scratch? Congratulations, here are some tips that could help you on the path to success.
It's fair to say that Slack has seen some phenomenal growth over the years - but how much is it really worth, and is all the hype justified?
You don't need to be a scientist or medical expert to be familiar with the word "dopamine". Here's the possible impact of 'Social UC' in the workplace..
A third of the companies surveyed said they’re prepared for the Global Data Protection Regulation changes, only about 2% were found to be realistically GDPR compliant... is #GDPR haunting your business?