The unique needs of the ever-connected Millennial workforce have transformed the way we think about office design. Here are just some of the biggest trends to consider.
Over the years, video calls have evolved from expensive commodities, into an everyday part of the business lifestyle. So, what are the benefits of video, and where is it headed?
As new solutions for AI and machine learning continue to emerge in the contact centre space, could agents risk losing their career to the rise of machines?
It's fair to say that Slack has seen some phenomenal growth over the years - but how much is it really worth, and is all the hype justified?
As the world becomes more focused on the collaboration between interconnected devices, what should we expect from the Internet of Things?
I was lucky enough to get a place at Twilio's developer conference "Signal" this year. Here's everything the event entailed.