Why Silos Damage Customer Experience

Could Silos Be Destroying Your Contact Centre?

Why do Silos Damage Customer Experience? According to research, silos in the average contact centre could be destroying the productivity and efficiency of your business.
Comparing Small Business Phone Systems – the devil is in the detail

Comparing Small Business Phone Systems – the devil’s in the detail beware

Navigating the world of phone systems for your small business? Here’s a quick guide to systems available in 2018.
Amazon to acquire Slack?

Slack Success: How is the Collaboration App Worth $9 Billion to Amazon?

It's fair to say that Slack has seen some phenomenal growth over the years - but how much is it really worth, and is all the hype justified?
Internet of Things - IoT

You Think You’re Connected, You’ve Seen Nothing Yet…

Over the years, predictions for the future of IoT have grown significantly. As the Internet of Things becomes more significant, how will it change your life?
CIO Priorities

A CIO’s Top Priorities for 2018: The Inside Scoop

As 2018 inches closer, CIOs need to embrace the new year as a new chance to implement the right systems into their companies. But, what will those systems look like?
Digital Transformation - Change or Die

!@! Transform or Die: It’s Time to Adapt to the Digital World

If your company hasn't embraced digital transformation yet, then it's time to get moving, or you could be left behind. Here I discuss the themes of digital transformation.
Millennial-friendly Spaces

Overhauling the Office: Top Design Trends for “Millennial-friendly” Spaces

The unique needs of the ever-connected Millennial workforce have transformed the way we think about office design. Here are just some of the biggest trends to consider.
Internet of Things

Defining IoT: Where Are We Now, and Where Are We Going?

As the world becomes more focused on the collaboration between interconnected devices, what should we expect from the Internet of Things?
Virtual Reality Workplace

Meet You at The Top of Mount Fuji at 9am for the Sales Meeting

We've all dreamt of a future where we can work wherever and however we like. VR technology could be the next step in making that dream a reality.
Internet of Things - IoT

Down the Digital Rabbit Hole: What is IoT?

The Internet of Things, or IoT, has been a topic growing in popularity over recent years, but most of us are still left stumped over what it really means.

Must Read