Why Silos Damage Customer Experience

Could Silos Be Destroying Your Contact Centre?

Why do Silos Damage Customer Experience? According to research, silos in the average contact centre could be destroying the productivity and efficiency of your business.
Team Collaboration Tools for Business

Catching the Collab Bug: 4 Questions to Ask Before You Choose your Team App

Today, team collaborations are a popular way to connect and motivate dispersed employees around the world. With so many options out there, how do you choose the right tool?
UC Buyer Journey

The UC Buyer Journey: It’s Not What You Think…

When you consider interacting with customers through Unified Communications, what do you imagine? The buyer journey might not be as straightforward as you think.
GDPR Compliance Guide

The Ultimate GDPR Survival Guide: 6 Steps to Success

A third of the companies surveyed said they’re prepared for the Global Data Protection Regulation changes, only about 2% were found to be realistically GDPR compliant... is #GDPR haunting your business?
Blockchain

Call Me on the Blockchain: Could Blockchain Enhance Telecommunications?

Originally a solution for managing cryptocurrency, Blockchain has been making its way into all aspects of the business environment. But what's its role in telecommunications?
The Robots are Coming: Could Contact Centre Agents Be Replaced with AI?

The Robots are Coming: Could Contact Centre Agents Be Replaced with AI?

As new solutions for AI and machine learning continue to emerge in the contact centre space, could agents risk losing their career to the rise of machines?
Amazon to acquire Slack?

Slack Success: How is the Collaboration App Worth $9 Billion to Amazon?

It's fair to say that Slack has seen some phenomenal growth over the years - but how much is it really worth, and is all the hype justified?
Xero Review

Xero Review – Top 10 Reasons I dumped Sage

As one of the most popular pieces of accounting software on the market, Xero has plenty of different benefits to offer those in need of financial guidance. Here's why I love Xero and dumped Sage.
The Future of Work: Life as a Digital Worker

The Future of Work: Life as a Digital Worker

The 9-to-5 work environment is quickly becoming a thing of the past. Today's professionals are free, connected, and flexible. It's time for companies to embrace the change.
Millennial-friendly Spaces

Overhauling the Office: Top Design Trends for “Millennial-friendly” Spaces

The unique needs of the ever-connected Millennial workforce have transformed the way we think about office design. Here are just some of the biggest trends to consider.

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