As new solutions for AI and machine learning continue to emerge in the contact centre space, could agents risk losing their career to the rise of machines?
As "digital transformation" becomes more of a trending topic for companies around the world, the rise of UCaaS plays an important role in the marketplace of the future
I've been thinking about the TOP 10 reasons why Team #Collaboration apps are taking off right now - I thought of 9, can you name the 10th?
As UC and new technology continues to evolve, there's a good chance that criminals will look for even more ways to exploit the digital world. In fact, research suggests that 2.8 billion customer records were stolen by the end of 2017 - a number that may triple within five years.
In a world where customers, companies, and clients are constantly feeling the need for speed, the SD-WAN strategy could be the key to success.
A third of the companies surveyed said they’re prepared for the Global Data Protection Regulation changes, only about 2% were found to be realistically GDPR compliant... is #GDPR haunting your business?
As the generation of digital natives, it seems that today's millennials are talking less, and communicating more through silent mediums, like text.
Navigating the world of phone systems for your small business? Here’s a quick guide to systems available in 2018.