Voice Search

Search is changing and Voice AI is the front runner

Google has had the monopoly for so long now that it's beyond synonymous with search, it is search. However, deep from the...
AI and the Workplace

The Impact of Intelligence: AI and the Workplace of the Future

The world of Artificial Intelligence is growing faster today than ever before - but what does it really mean for the future of the workforce? Let's explore the possibilities.
October 2018 News

October News Recap ~ a BIG month for the Comms industry

October 2018 Was a big month for news, here’s my review of the top stories trending on UCToday.com over the past 30 days.
What the Unified Communications Industry might look like in 2021

What the Unified Communications Industry might look like in 2021

Recently over a 'few drinks' a colleague and I discussed what the UC industry might look like going forward and what technologies might be entering the business communications space
Digital Transformation - Change or Die

!@! Transform or Die: It’s Time to Adapt to the Digital World

If your company hasn't embraced digital transformation yet, then it's time to get moving, or you could be left behind. Here I discuss the themes of digital transformation.
The Robots are Coming: Could Contact Centre Agents Be Replaced with AI?

The Robots are Coming: Could Contact Centre Agents Be Replaced with AI?

As new solutions for AI and machine learning continue to emerge in the contact centre space, could agents risk losing their career to the rise of machines?
Unstoppable UCaaS

Digital Transformation Starts Here: The Unstoppable Nature of UCaaS

As "digital transformation" becomes more of a trending topic for companies around the world, the rise of UCaaS plays an important role in the marketplace of the future
Top 10 Killer reasons to consider Team Collaboration Software

Top 10 Killer reasons to consider Team Collaboration Software

I've been thinking about the TOP 10 reasons why Team #Collaboration apps are taking off right now - I thought of 9, can you name the 10th?
Safe Messaging - Collaboration Tools in Business

Safe Messaging – What’s Leaking Outside of Your Office?

As UC and new technology continues to evolve, there's a good chance that criminals will look for even more ways to exploit the digital world. In fact, research suggests that 2.8 billion customer records were stolen by the end of 2017 - a number that may triple within five years.
Unified Communications 2018

BIG #UCOMS News in 2018

We thought 2017 was a big year in Unified Communications! 2018 has in fact kicked off to be just as interesting. Here's a list of notable happenings in the first half of 2018. I'll update it as I go along..

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