So, the worst has happened, and your PBX is on its last legs.
Sure, it’s served you well up until now, but you’re starting to notice the cracks in the seams, and your customers are noticing them too. In other words, it’s time to consider cloud communications. Cloud Comms are the new, improved, and efficient solution to getting things done in the modern workforce.
According to some stats, about 75% of businesses globally switched to cloud services, as business analysts around the world recognise the value of moving to a flexible, holistic, and versatile platform. If you’re sick of relying on your on-premise systems, then here are just a few reasons why you might consider switching to cloud Comms.
1. It’s More Cost-Effective
There are plenty of fantastic cost-savings that come with moving to a cloud phone system. Because the cloud eliminates the need to pay for heavy installations up-front, as well as on-going maintenance solutions, you can save a pretty penny on your communication services. You’ll only be charged on a usage basis, and you’ll only have to pay for the exact amount of bandwidth that you require, which means your cloud system scales with you.
2. There are Fewer IT Concerns
The average IT department has a lot of different things to focus on, without having to worry about phone system maintenance at the same time. Thanks to the benefits of a cloud phone system, and the fact that vendors manage your system off site, your IT department will be free to focus on the issues that only they can handle.
3. There are Plenty of Features
Cloud phone solutions offer users a wide variety of great features, including voicemail solutions, automatic attendants, and advanced email options. Some even offer features like traffic shaping, which helps to preserve bandwidth and ensure better call quality. What’s more, cloud phones can connect with different on-site circuits, which is great for offering backups.
4. Disaster Recovery
Speaking of backups, disaster recovery is easier. Since no business wants their phone system to go down, it makes sense to invest in a solution that keeps your communications running at all times. A cloud phone system protects against a loss of business in case a disaster happens.
5. Flexibility is Key
Cloud phone solutions give businesses the chance to access the latest and greatest voice features on the market, without having to pay for any expensive hardware updates. That means that whether your business is downsizing or growing, you’ll still be able to access all the flexibility your business needs.
6. Uniformity Improves
If you have multiple business locations, you’ll also find that a cloud phone service allows you to deploy a more unified series of communications, so that you provide the same call quality and customer experience to everyone who connects with your company.
7. Scaling is Easy
Pretty much any business – no matter the industry, wants to be able to scale, and your phone system will need to scale with you. Growing with on-premise equipment can be both difficult and expensive, thanks to a lot of hardware. However, a phone system on the cloud can be quickly and easily organised.
8. Better Security
One of the biggest benefits of the cloud is the fact that you don’t have to worry about sacrificing the security of your data when you store information outside of your local firewall. While some people still worry about cloud security, the truth is that today’s networks are better defended than ever before.
9. The Cloud is Mobile
Today, almost all businesses need continuous communication. A cloud phone system gives businesses the chance to enjoy off-site workforces and the benefits of remote working without giving up efficiency or productivity. Workers can access whatever they need, wherever they are.
10. Reduced Time to Value
Finally, the time to value encountered with the average Cloud Comms system is quite a lot less than standard on-site phone applications and servers. Not only will you find that implementation time decreases, but the number of resources that are required to get your cloud system up and running is significantly less too.
Read CommsTrader’s Cloud Communications series here.
Rob is Founder & Publisher of UC Today, a leading news publication specialising in Unified Communications & Collaboration technologies.