Comparing UCaaS Features

I thought it might be useful to list my top 100 cloud phone system features to look out for when selecting a new cloud based unified communications (UC) platform for your business / also known as Cloud PBX or UCaaS (unified communications as a service).

New emerging technologies like AI, IoT, VR are now coming into the world of UC, however this list is hopefully an available list of features we’ve come to expect from most modern UCaaS platforms.

NOTE: Features are in no particular order, however categorised for simplicity. This list has been created based on cloud based PBX equipment. For my on-premises PBX features list click here.

If you’d like to add a feature or need something explaining comment below.

ID System Category
1 LDAP / Active Directory Integration Admin
2 Offline Programming Admin
3 Web based Programming Interface Admin
4 Scheduled Database Backup / Export Admin
5 SNMP Output Admin
6 Software Assurance / Auto Updates Admin
7 System Admin Training Guide / Videos Admin
8 System Alarms by email Admin
9 Automated Dialling Apps
10 Call Recording (fully historical) Apps
11 Call Reporting & analytics Apps
12 Call Scoring & Evaluation Apps
13 Contact Centre Apps
14 CTI Software Apps
15 Live Wallboards / Call Statistics Apps
16 Conferencing Apps
17 PCI Compliance Apps
18 Unified Communcations Apps
19 ACD Hunt Groups Contact Centre
20 Agent Auto Connect Contact Centre
21 Barge-in / Steal Contact Centre
22 Call Listen Contact Centre
23 Call Whisper Contact Centre
24 DND, Busy N/A Codes Contact Centre
25 Omni-Channel (calls, email, chat, social) Contact Centre
26 WFO Contact Centre
27 Queue Buster Contact Centre
28 Skills Based Routing Contact Centre
29 Social Media Integration Contact Centre
30 3rd Part Headset Support Endpoints
31 Bluetooth Support Endpoints
32 Click to Dial Endpoints
33 Desktop Phones Endpoints
34 Full Colour LCD Displays Endpoints
35 HD Voice Endpoints
36 Location Awareness Endpoints
37 DSS/BLF Support Endpoints
38 Reception Console Software / Hardware Endpoints
39 SIP Sets Endpoints
40 TAPI Support Endpoints
41 Total User Capacity Endpoints
42 Touch Screen Endpoints
43 User Web Portal Endpoints
44 Video Phones / in-built camera Endpoints
45 Wireless Handset Support Endpoints
46 Wireless Headset Support Endpoints
47 Wireless Sets (DECT / WiFi) Endpoints
48 Auto Attendant Messaging
49 Call Queuing Announcements Messaging
50 Call Recording on Demand Messaging
51 IVR Database Lookup Messaging
52 Unified Messaging Messaging
53 Visual Voice Mail Messaging
54 Voice Auto Attendant Messaging
55 Voice Mail (Group/Depts) Messaging
56 Voice Mail (Personal) Messaging
57 Bring your own SIP Trunks Security & Resilience
58 Fraud Detection & Protection Security & Resilience
59 Geo-Redundancy Security & Resilience
60 International SIP Trunk Support / Local Breakout Security & Resilience
61 Analogue Extension port support System
62 API Access / SDK System
63 Automatic Route Selection System
64 Caller ID Routing System
65 Contact Directory Import/Export System
66 Dynamic CLI System
67 Geographical Routing System
68 Hot Desking System
69 Hunt Group Limit System
70 Hunt Group search types System
71 ISDN/T1/E1 Trunking Gateway Support System
72 Meet Me’ Conference Bridge System
73 Multi-Tenancy System
75 SIP Networking System
76 CDR/SMDR Output System
79 System Speed Dial support / limit System
80 Total Trunk Capacity System
81 Trunk Types Supported System
82 Virtualization Support System
83 Calendar Sync UC
84 Team Collaboration Software UC
85 CRM Integration UC
86 Desktop SMS UC
87 Device Support UC
88 Future Presence UC
89 Google Mail / Apps for Work Support UC
90 Instant Messaging (IM) / Chat UC
91 Microsoft Outlook / O365 Support UC
92 Smartphone Apps /iOS/Android UC
93 Mobile Twinning UC
94 One Number reach UC
95 Screen Sharing UC
96 Skype for Business Support UC
97 PC/Mac Softphone Apps UC
98 Video Calls UC
99 WebRTC Client UC
100 Personal Meeting Room UC

Rob is Founder & Publisher of UC Today, a leading news publication specialising in Unified Communications & Collaboration technologies.


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