Digital transformation has officially taken over the enterprise.
No matter how you look at it, technology is appearing from all angles to break down barriers, simplify communication, and enable smarter collaboration for end users in every vertical. While there are many different components involved in a consideration of what “digital transformation” really means to the marketplace, UCaaS may be one of the main factors colouring the future of business productivity.
Digital transformation is simply the process of adapting to new technology. It happened when we first began to embrace the internet, and when we moved from PTSN to VoIP communications. Today, part of any journey to digital transformation seems to include some interaction with the cloud, as a platform for growth, scalability, and flexibility in an increasingly competitive world.
UCaaS Paves the Way for Digital Transformation
Unified Communications as a Service, or UCaaS, represents a critical driver in the age of digital transformation, for enterprises who are searching for ways to empower a global, mobile workforce with more secure, cost-effective solutions for collaboration. By 2020, market predictions suggest that more than half of all businesses will be using UCaaS systems, and the market continues to grow by around 25% year-over-year.
So, why is the UCaaS market driving digital transformation?
The simple answer is that it offers a cost-effective, simple, and secure solution for those in search of seamless deployment in their communication strategies. With UCaaS, you can reduce the pressure on IT teams, and transform the IT infrastructure into something simpler, and more cohesive.
The Rise of the UCaaS Market
Of course, the rise of the UCaaS market hasn’t just begun. It’s a space that’s been developing for several years, driven by an increasingly dispersed workforce, and increased need for virtualization, and a demand for cloud computing.
- The Increasingly Mobile Workforce: One of the reasons that UCaaS has surged in recent years, is that remote work is gradually growing more popular. Around half of all employees will work remotely by 2020, according to statistics, and tools like Skype for Business (now Microsoft Teams), Cisco Spark (now Webex Teams), and countless others are driving this movement.
- An Uptake in Virtualisation: The virtualisation of real-time UC and voice applications delivers reduced Capex for companies, limited risk, and better efficiency. A trend for virtualisation fits well with the rise of UCaaS systems, improving organisational communications around the world while minimising hardware costs.
- Cloud Computing: As companies focus more on flexible solutions to reduce IT infrastructure costs and capital expenditure, cloud has become an increasingly appealing option for businesses of all shapes and sizes. Today, more enterprises than ever before are considering models build on PaaS (platform as a service) SaaS (software as a service) and IaaS (infrastructure as a service) models.
Could UCaaS Be the Ultimate Vehicle for Digital Transformation?
For companies around the world, UCaaS has emerged as a blessing in the world of IT and communication. It couldn’t be easier to integrate a UCaaS strategy into your existing system, reducing the amount of burden you place on your IT teams. With UCaaS, IT can assess and support the needs of end-users on-the-go, with limited outgoing expenses.
What’s more, the rise of open architecture has made UCaaS even more appealing, with the development of APIs allowing for integration with existing software, so the jump into next-level technology can be as simple and streamlined as possible.
The future of all enterprises seems to go together with the rise of UCaaS as a strategy for digital transformation success. As more companies make the jump to the cloud, taking your part in the move to UCaaS could be the key to a more competitive business model.
Read UC Today’s full list of UCaaS vendors here.
Rob is Founder & Publisher of UC Today, a leading news publication specialising in Unified Communications & Collaboration technologies.