Perhaps more significantly than ever before, the evolution and growth of technology in 2017 has put executive minds in the business world under intense pressure, with each CIO struggling to stay ahead of both existing and new competitors. The average CIO is exploring a range of new tools, from mobile applications to cloud computing, predictive analytics, and more, leading to some serious complexity within the space.
CIO.com recently published an incredible article about the upcoming trends for CIOs this year, which inspired me to create my own insight into the current needs of CIOs, and what businesses need to consider as they address the concern of digital transformation. Here, we’re going to look at the factors I believe every CIO wants for this modern era.
1. Simple Automation
Today, IT needs to more scalable and agile than ever before. Though CIOs are starting to see their power grow in the business space, they’re still battling a range of familiar pressures, including budgetary constraints and unique company requirements. In other words, CIOs need to innovate the workforce, without stepping outside of very strict barriers for growth.
Automation technology could be the solution that helps CIOs to minimise expenses and maximise output at the same time. Automation can be applied to a range of applications today, helping teams to cut down project timelines and streamline productivity, without having to worry about substantial cost.
2. A Customer Centric Experience
According to research by Deloitte, 57% of respondents believe that customers are their ultimate business priority, an upward shift from about 45% last year. However, at present, only about 45% of CIOs believe that their organisation is helping to improve the customer experience with technology. Today, customer interactions need to be quick, effective, and secure. That means that CIOs need to spend more time analysing what customers need.
As the world begins to focus more on putting customers first in transaction experiences, it’s important for CIOs to find a way to simplify the path to delighting their consumers.
3. Access to Greater Skills
One of the biggest issues facing the tech world today is that it’s tough to track down people who can manage information and analytics on a business level. While automation is becoming a great way to simplify the processes that CIOs have to complete on a daily basis, it’s worth noting that new technology isn’t removing the need for expertise and skill sets.
As data handling and analytics emerge as essential aspects of any company, it’s important for firms to think about how they can give their CIOs access to the learning and skill sets they need to evolve and adapt with the times. In the coming years, skilled data analysts will be in high demand, and it’s important for modern businesses to appreciate the talent they already have.
4. The Cloud
Finally, we’ve all known that cloud computing has been growing for the last couple of years. Now, it’s hard to imagine a world that’s not powered by the cloud. According to one VMblog survey, the average team works on about 8 different cloud networks.
As digital transformation becomes more dependent on business agility and flexibility, it makes sense that the average CIO would need more of a cloud-based infrastructure. The key is finding a way to make sure that hybrid and on-premise cloud systems work in a unified and efficient manner. Today, the cloud can make businesses more efficient, secure, and effective than ever.
Rob is Founder & Publisher of UC Today, a leading news publication specialising in Unified Communications & Collaboration technologies.