You don’t have to be a tech nerd to recognise the potential of AI in the world today. Artificial Intelligence is evolving faster than ever before – so fast, in fact, that some people are starting to worry about the implications of computer systems that are smarter than the people running them. For instance, Elon Musk has recently announced his concerns that robots may eventually take over human civilisation.
Despite the threat of our impending doom, it seems that nothing can slow us down when it comes to developing new technology, and new ways to implement AI into the world of business. Recent research suggests that by 2020, we’ll have invested $5 billion into AI, and in the next year, 6 billion devices will be connected through the Internet of Things.
The good news is that Glassdoor Research and the McKinsey Global Institute both imply that we won’t have to worry about becoming obsolete just yet. So, while the going is good, why not take a look at the positive side of AI, and the ways it could transform our lives for the better – introducing new answers for workplace productivity and efficiency.
Introducing the New Robotic Workforce
Though you might not have to worry about losing your job to a toaster in a suit anytime soon, it’s worth noting that most experts agree that AI will be able to “take over” for some professions in the future. Some research indicates that up to 35% of “easily-automated” jobs will be managed by robotic intelligence in the future.
The positive side of that coin is that AI is sure to deliver new opportunities in the workspace too. As we discover more about the potential of chatbots, AI, and other useful technologies, the chances are that we’ll begin to create new positions in developmental teams for individuals who know how to manage this new technology. In other words, if you’re worried about AI’s impact on your job opportunities, it might be time to start learning some programming basics.
AI and Communication
One of the strongest supplemental effects of AI for the modern workforce will come in the way that it can help to connect internal and external teams. For instance, the Humana health care group recently introduced an AI solution to their call centre, to help teams avoid problems with difficult customers. The system works by detecting customer emotion based on language and using keyword analytics to inform call centre agents when conversations might start to get a little out of hand.
At the same time, AI is being implemented into chatbot technology throughout the telecommunications space too. With chatbots, we can create virtual assistants for modern workers, offer on-demand support for customers who need instant responses to their questions, and gather important data to streamline future business processes. With machine learning features, chatbots can even begin to gain contextual insights into conversations, that help businesses to achieve a better level of customer satisfaction.
More than just a solution for internal productivity, AI in communication is becoming a solution that can help to personalise the shopping experience for modern customers and give the consumer network the sense of tailor-made care they’re looking for. All the while, these clever little algorithms are gathering data to simplify payments, streamline productivity, and deliver better performance than ever.
AI and the Diverse Workplace
One of the biggest concerns that modern professionals have about the potential of AI, is that these intelligent bots might automate all their tasks, making them redundant. The truth is that ever since the first assembly line was standardised by Ford, machines have represented both a threat and an opportunity to the modern workforce.
There’s no denying the fact that some automation thanks to AI will make certain jobs obsolete. When data management can be done in seconds by a machine, there’s no need for businesses to pay thousands a year to a trained employee. The easier it is to automate your work, the more likely you are to need to change professions. For instance, one study found that while surgeons and teachers might be safe, loan officers could be replaced by bots in the future.
However, AI isn’t just here to steal your jobs. It can also make your work more satisfying and rewarding too. For instance, as more people than ever before turn to remote working for a better work/life balance, AI solutions can help to improve the communication between diverse workers, expanding the potential for global, dispersed teams. In other words, with AI you could experience greater flexibility, greater opportunities, and a better chance to play with some of the most appealing technology on the market.
AI and the Future of Employment
Far than just a threat to modern employment figures, some experts believe that AI could help to drive more positive action from the professionals of the future. Artificial Intelligence gives us access to potentially unlimited data, and this information can help job-seekers to find their position in the job market, and determine where the best work opportunities might exist for their specific skills and needs.
AI bots could even be created to send today’s employees alerts about job openings that specifically fit your skill set, and help you to identify when you’re no longer getting the right salary for your expertise. At a broader level, AI could even help you to figure out when you’re due for a promotion, and when you’re most likely to get a pay rise.
For HR professionals, AI can also improve the onboarding process when it comes to bringing new experts into the mix. As data becomes more important in figuring out the connections between employee behaviour and various crucial factors, AI could help to pinpoint the best possible hiring practices to reduce turnover in many different industries. With machine learning, companies can pinpoint the best possible talent for their team, rather than simply hiring the closest fit.
The World of Artificial Intelligence is Already Here
For many people, the concept of AI still seems like something from a science-fiction movie – an issue that we’ll need to deal with around the same time as flying cars and underwater cities. However, the truth is that AI is already here, being built into many of the products that you use everyday. From Siri on your iPhone to the Netflix suggestions you get each night, you’re already living in a world infused with artificial intelligence.
Part of the reason for this sudden emergence of new technology is the ever-increasing demand placed on companies by younger consumers. For instance, 22% of millennials believe that they should get a response to their questions online within ten minutes. For smaller businesses, achieving that level of customer service would be impossible without the potential of AI transformation. That’s why chatbots and virtual assistants are quickly emerging as the “instant access” alternative to human customer service agents.
Though there’s still a lot of work to be done in the AI sector before we can see a world that’s truly changed by the power of new intelligence, it’s worth noting that the evolution is already underway. AI is constantly evolving at ever-increasing rates, with new and improved scenarios appearing on the market every day. If you’re a business wondering whether it’s the right time to start investing in AI, then I’d recommend you get started before robot revolution makes us all obsolete. Just kidding… hopefully.
Rob is Founder & Publisher of UC Today, a leading news publication specialising in Unified Communications & Collaboration technologies.