Voice Search

Search is changing and Voice AI is the front runner

Google has had the monopoly for so long now that it's beyond synonymous with search, it is search. However, deep from the...
Millennial-friendly Spaces

Overhauling the Office: Top Design Trends for “Millennial-friendly” Spaces

The unique needs of the ever-connected Millennial workforce have transformed the way we think about office design. Here are just some of the biggest trends to consider.
Digital Transformation - Change or Die

!@! Transform or Die: It’s Time to Adapt to the Digital World

If your company hasn't embraced digital transformation yet, then it's time to get moving, or you could be left behind. Here I discuss the themes of digital transformation.
The Robots are Coming: Could Contact Centre Agents Be Replaced with AI?

The Robots are Coming: Could Contact Centre Agents Be Replaced with AI?

As new solutions for AI and machine learning continue to emerge in the contact centre space, could agents risk losing their career to the rise of machines?
Top 10 Killer reasons to consider Team Collaboration Software

Top 10 Killer reasons to consider Team Collaboration Software

I've been thinking about the TOP 10 reasons why Team #Collaboration apps are taking off right now - I thought of 9, can you name the 10th?
Safe Messaging - Collaboration Tools in Business

Safe Messaging – What’s Leaking Outside of Your Office?

As UC and new technology continues to evolve, there's a good chance that criminals will look for even more ways to exploit the digital world. In fact, research suggests that 2.8 billion customer records were stolen by the end of 2017 - a number that may triple within five years.
Unified Communications 2018

BIG #UCOMS News in 2018

We thought 2017 was a big year in Unified Communications! 2018 has in fact kicked off to be just as interesting. Here's a list of notable happenings in the first half of 2018. I'll update it as I go along..
The Future of Work: Life as a Digital Worker

The Future of Work: Life as a Digital Worker

The 9-to-5 work environment is quickly becoming a thing of the past. Today's professionals are free, connected, and flexible. It's time for companies to embrace the change.
GDPR Compliance Guide

The Ultimate GDPR Survival Guide: 6 Steps to Success

A third of the companies surveyed said they’re prepared for the Global Data Protection Regulation changes, only about 2% were found to be realistically GDPR compliant... is #GDPR haunting your business?
Comparing Small Business Phone Systems – the devil is in the detail

Comparing Small Business Phone Systems – the devil’s in the detail beware

Navigating the world of phone systems for your small business? Here’s a quick guide to systems available in 2018.
Compare Cisco Spark with Microsoft Teams

Cisco Spark or Microsoft Teams? Can you compare?

We recently published an article by Dominic Kent on the Microsoft Teams versus Cisco Spark debate and I'm keen to further the discussion on my blog as 2018 continues to unfold.
Team Collaboration Tools for Business

Catching the Collab Bug: 4 Questions to Ask Before You Choose your Team App

Today, team collaborations are a popular way to connect and motivate dispersed employees around the world. With so many options out there, how do you choose the right tool?
Here's why Amazon Could take the Iron Throne of UC

Here’s why Amazon Could take the Iron Throne of UC

Experts predict that Amazon could be the first digital company to reach a value in the trillions. But how does it fare from a competitive standpoint in the Unified Comms market?
Social UC - Hit me up!

Social UC: Did You Get Your “Insta-gram” of Dopamine Today?

You don't need to be a scientist or medical expert to be familiar with the word "dopamine". Here's the possible impact of 'Social UC' in the workplace..
Understanding the Consumer: The Continuous Rise of the Prosumer Explained

Understanding the Consumer: The Continuous Rise of the Prosumer Explained

The growth of everything from social platforms to smartphones has inspired the growth of a new type of customer: "The Prosumer"
Why Silos Damage Customer Experience

Could Silos Be Destroying Your Contact Centre?

Why do Silos Damage Customer Experience? According to research, silos in the average contact centre could be destroying the productivity and efficiency of your business.
Internet of Things - IoT

You Think You’re Connected, You’ve Seen Nothing Yet…

Over the years, predictions for the future of IoT have grown significantly. As the Internet of Things becomes more significant, how will it change your life?
CIO Priorities

A CIO’s Top Priorities for 2018: The Inside Scoop

As 2018 inches closer, CIOs need to embrace the new year as a new chance to implement the right systems into their companies. But, what will those systems look like?
Unified Communications Predictions 2018 by Rob Scott @robscott_uc

UC Predictions 2018: Evolution or Revolution?

As we come to the end of 2017, what's next on the roadmap for UC, and what trends can we expect for the future?
8 of My Favourite Small Business Trends in 2017

8 of My Favourite Small Business Trends in 2017

2017 has been a revolutionary year in terms of business communication, technology, and customer experience evolution. Here are just some of our favourite trends to hit small businesses.

Must Read