I was lucky enough to get a place at Twilio's developer conference "Signal" this year. Here's everything the event entailed.
Originally a solution for managing cryptocurrency, Blockchain has been making its way into all aspects of the business environment. But what's its role in telecommunications?
You don't need to be a scientist or medical expert to be familiar with the word "dopamine". Here's the possible impact of 'Social UC' in the workplace..
We've all dreamt of a future where we can work wherever and however we like. VR technology could be the next step in making that dream a reality.
It's fair to say that Slack has seen some phenomenal growth over the years - but how much is it really worth, and is all the hype justified?
Things aren't going right for your on-premise systems? Now might be the time to change your approach to communications.
We're all moving towards a world of digital transformation - but how can you create powerful DX in a disparate, multi-generational workplace?
As new solutions for AI and machine learning continue to emerge in the contact centre space, could agents risk losing their career to the rise of machines?