Unified Communications Predictions 2018 by Rob Scott @robscott_uc

UC Predictions 2018: Evolution or Revolution?

As we come to the end of 2017, what's next on the roadmap for UC, and what trends can we expect for the future?
video

Twilio’s Signal Event in London – Comms just got just that little bit sexy…

I was lucky enough to get a place at Twilio's developer conference "Signal" this year. Here's everything the event entailed.
Blockchain

Call Me on the Blockchain: Could Blockchain Enhance Telecommunications?

Originally a solution for managing cryptocurrency, Blockchain has been making its way into all aspects of the business environment. But what's its role in telecommunications?
Compare Cisco Spark with Microsoft Teams

Cisco Spark or Microsoft Teams? Can you compare?

We recently published an article by Dominic Kent on the Microsoft Teams versus Cisco Spark debate and I'm keen to further the discussion on my blog as 2018 continues to unfold.
Microsoft Teams review

Five Reasons I use Microsoft Teams

In a world where everyone seems to be competing for the best collaboration app, choosing the right one for you is all about exploring the features. Here's my Microsoft Teams review
Social UC - Hit me up!

Social UC: Did You Get Your “Insta-gram” of Dopamine Today?

You don't need to be a scientist or medical expert to be familiar with the word "dopamine". Here's the possible impact of 'Social UC' in the workplace..
chat culture

The Rise of Chat Culture in Business

Today, if you want to succeed in the business world, then you need to open the door for effortless, efficient communication. But, what exactly does that entail?
Virtual Reality Workplace

Meet You at The Top of Mount Fuji at 9am for the Sales Meeting

We've all dreamt of a future where we can work wherever and however we like. VR technology could be the next step in making that dream a reality.
UC Overload

UC Overload: CIOs Must Tread Carefully

As the UC space becomes increasingly crowded, it's time to think about the concerns of collaboration overload, and how you can avoid such problems in your own business.
Amazon to acquire Slack?

Slack Success: How is the Collaboration App Worth $9 Billion to Amazon?

It's fair to say that Slack has seen some phenomenal growth over the years - but how much is it really worth, and is all the hype justified?
8 of My Favourite Small Business Trends in 2017

8 of My Favourite Small Business Trends in 2017

2017 has been a revolutionary year in terms of business communication, technology, and customer experience evolution. Here are just some of our favourite trends to hit small businesses.
Remote Working

Go Home and Do Some Work

Remote working and flexible jobs have become increasingly popular in recent years, but what's happening in the world of telecommuting?
CIO Priorities

A CIO’s Top Priorities for 2018: The Inside Scoop

As 2018 inches closer, CIOs need to embrace the new year as a new chance to implement the right systems into their companies. But, what will those systems look like?
Jabra Speak 710 Review

My New Jabra Speak 710 Just Arrived

My new personal speakerphone just arrived and I've been using with Skype for Business and Microsoft Teams - check out my Jabra Speak 710 review
Pear Shaped

It’s all Going Pear-Shaped: Time to Switch to Cloud Comms?

Things aren't going right for your on-premise systems? Now might be the time to change your approach to communications.
Why Silos Damage Customer Experience

Could Silos Be Destroying Your Contact Centre?

Why do Silos Damage Customer Experience? According to research, silos in the average contact centre could be destroying the productivity and efficiency of your business.
Chatbots

How Chatbots Will Change Communication Forever

We're all beginning to see the rise of chatbots in the digital space lately, but what does this new trend mean for the future of communication?
millennials digital transformation

Talking ‘Bout My Generation: Digital Transformation for the Multi-Gen Workforce

We're all moving towards a world of digital transformation - but how can you create powerful DX in a disparate, multi-generational workplace?
Business Technology Trends

The Business Technology Trends Transforming 2017

As technology continues to grow and evolve, what are the trends that are driving us through 2017?
The Robots are Coming: Could Contact Centre Agents Be Replaced with AI?

The Robots are Coming: Could Contact Centre Agents Be Replaced with AI?

As new solutions for AI and machine learning continue to emerge in the contact centre space, could agents risk losing their career to the rise of machines?

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